Manage an organization in the interests of any group – shareholder, customer or employee – and you become their agent. Run it on behalf of all stakeholders and you become everybody’s agent – just before you become a gibbering wreck.
We worry so much about the future that we fail to manage the present. We build artificial visions of the future and then expect life to match up to them. And when they inevitably don’t, we burden ourselves with disappointment and a sense of failure. We use our heads and our gut – but not our hearts, the most formidable organ of them all.